Draft for review before launch. The subscription and refund mechanics below match how the system works. The business name and contact details still need filling in, and the terms should be checked by someone familiar with the Consumer Guarantees Act 1993 and the Fair Trading Act 1986.

Terms of use, subscription & refunds

Last updated: [date to be set before launch]

About the service

Catalyst Campus provides independent practice questions for revision. It is not affiliated with or endorsed by the University of Otago, and the questions are not official course material. Always check facts against your own course materials. We work to keep questions accurate but can’t guarantee they’re free of errors. Please use the in-app report button if something looks wrong.

Your account

Keep your password private. Accounts are personal: please don’t share your login or redistribute questions, answer keys or downloads. We may suspend accounts that do.

Subscription

  • Full Access is a weekly subscription costing $9.99 per week that gives full access to BIOC192, HUBS192 and POPH192.
  • Your subscription starts when Stripe confirms your first payment and renews automatically every week on the same day, charging the card you subscribed with, until you cancel.
  • The price is shown in New Zealand dollars before you subscribe. If the price changes, we’ll tell you before it applies to your next renewal.
  • Cancelling: cancel any time from your account page. You won’t be charged again, and you keep access until the end of the week you’ve already paid for. Cancelling doesn’t refund that week. You can undo the cancellation from your account any time before the week ends.
  • Failed payments: if a weekly payment fails, access stops until the payment succeeds. Stripe will retry the card, and you can update it from your account. If the payment can’t be collected, the subscription ends.
  • When access ends, your saved progress stays in your account. Locked lectures show their outline but not their questions.

Refunds

  • You can send a refund request for a weekly payment within 24 hours of that payment, from the Payments section of your account page.
  • We review every request. If it’s approved, the payment is refunded to the original card through Stripe (usually within 5–10 business days), your subscription is cancelled and your access ends.
  • What matters is when you send the request, not when we review it. A request sent inside the 24 hours is still considered if we reply later.
  • After 24 hours, that week’s payment isn’t refundable. You can still cancel at any time: future charges stop and you keep access until the end of the paid week.
  • If you were charged twice or by mistake, we’ll refund the extra charge whenever you tell us.
  • Nothing in these terms limits your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986.

Changes and availability

We may update content and these terms. We’ll show the date of the latest version here. We aim to keep the service available but can’t guarantee it will be uninterrupted.

Contact

hello@catalystcampus.nz, New Zealand.